Thursday, 5 September 2013

Issues regarding busplats in Patch 3.11 (result of modding)

Copy and pasted:
3.11 Bugsplat / Disconnect Problems
Continuing on the 3.11 problem train, several users are also experiencing frequent disconnect and bug splat problems related to the use of third party add ons.

Here's the Riot NOC announcement:
Following the 3.11 patch, we've seen an increased level of disconnections and Bugsplats. We’re fully aware of this and we now have a solution for resolving a majority of the issues.

Update: Some third-party add-ons are causing technical difficulties and bugsplats(game crashes) with patch 3.11, the latest League of Legends release. If you find you're experiencing more bugsplats than usual, try uninstalling your addons and running a repair from the settings dropdown of your League of Legends patcher.  
To run the repair function:
Run League of Legends.
Click on the button with a gear near the top of the window.
Click "Repair"
Wait. The repair function can take anywhere from 5 minutes to over 30 depending on the number of corrupt files it has to repair.

If after this you still experience the issues, please attach the following logs to your replies, as it will assist us in figuring out what is occurring: 
Launcher/Patcher - Launcher and Kernel Logs: These logs are useful for: Stuck Patches, Server Unavailable and Unspecified Launcher Errors 
The patcher is responsible for keeping your installation of League of Legends up to date with the newest champion, skins and features. Problems that require patcher logs occur when you first boot up the game and before you hit the "Play" button. There are two log files that will contain any error messages you receive while at this window: rads_lol_launcher.log,rads_user_kernel.log 
In-game RADS Logs: 
rads_user_kernel.log in C:\Riot Games\League of Legends\RADS (or on Mac: /Applications/League of
In-game launcher Logs: 
[Timestamp like: 2013-08-27T15-40-03]_launcher.log In C:\Riot Games\League of Legends\Logs\Patcher Logs (or on Mac: /Applications/League of Logs)

In-Game r3d Logs:
These logs are useful for: In-Game Errors, Graphical Problems and Frame Rate Issues
A game log is created each time you play a game. It contains vital information about your loading process and will log any errors that occur during the course of the game. 
These logs are essential for troubleshooting in situations where you have problems in-game. 
Each file appears like this: 2011-05-24_21-11-32_r3dlog.txt 
C:\Riot Games\League of Legends\Logs\Game - R3d Logs (or on Mac: /Applications/League of Game - R3d Logs)

For people that get stuck in the League of Legends logo, and / or at 99% , 33%.. When patching the client: Do not worry about it and leave it open. Both during the logo and when stuck at those % the game is still patching in the background. If you leave it eventually it will be finished and move forward. 
Thanks for your patience, we’re sorry to those running into this problem and it would help for you to let us know if the steps above helped fix things here in this thread."

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